A Guide to Communications, Problem Solving, & Decision Making

PARTICIPATION AND COMMUNICATION

  • Introduction
  • Encouraging Participation
  • Strategies for Increasing Participation
  • Improving Dialogue and Communication
  • Tools for Keeping Everyone Informed
  • Tools for Tenant Input

SCHEDULING AND RUNNING MEETINGS

  • Planning and Scheduling Meetings
  • Setting Agendas
  • Sample Agenda
  • Running Meetings
  • Meeting Roles
  • Guidelines for Chairing a Meeting
  • Simplified Parliamentary Procedures
  • Taking Minutes
  • Sample Minutes
  • Following-up and Getting Things Done
  • Conducting the Meeting Evaluation

DEMOCRATIC DECISION MAKING

  • Group Decision Making Creating a Consenus
  • The Consensus Decision Making Process

COMMITTEES

  • Steps for Forming a Committee

CONFLICTS AND ENFORCEMENT

  • Steps for Resolving Conflicts
  • Designing and Following Effective Enforcement Procedures