Managing Your Manager

This document offers practical advice to tenant associations and cooperatives that presently employ a professional manager or are thinking of hiring one.

It contains information on hiring and interviewing, writing an appropriate management contract, communicating effectively with your manager, and resolving problems that may come up. It is intended to help you obtain the best possible manager. It is also intended to help you get the best possible performance out of your manager by emphasizing the manager’s role as an employee of your association. Controlling this employer-employee (officer manager) arrangement is the key to maintaining a good relationship with your manager and getting the best management services for your building.

Topics covered in document:

DETERMINING THE NEED FOR A MANAGER

THINGS TO KEEP IN MIND

SELECTING A MANAGER— THE HIRING PROCESS

THE MANAGEMENT CONTRACT 

TERMS OF EMPLOYMENT

WORKING WITH YOUR MANAGER

RETURNING TO SELF-MANAGEMENT