TIL: Management Survey

The most important step in improving your association's management is often simply asking the right questions.

Before changing your management techniques, take a few minutes to be sure you understand the entire issue.  For instance, you may plan to hire a lawyer to resolve your rent collection problems, but the real source of the trouble may lie in your lack of a written rent policy, or poor communication with tenants in arrears.

This management survey enables you to ask all the right questions before deciding on a strategy to improve your association's management.  The survey is divided into categories that correspond to the chapters in this guide.  If you answer "no" to some of the questions, refer to the appropriate chapter for guidance on how to solve the problem.  If possible, do the survey with the assistance of the other officers or interested tenants— additional participants can help provide a comprehensive view of your management practices.