Assistant Director - Member Services

UHAB is seeking an Assistant Director in the Member Services department who is fluent in both Spanish and English.

The Organization

UHAB has a rich history in affordable housing and community renewal since 1973 by organizing, developing, and supporting low-income resident-controlled housing cooperatives and tenant associations.  UHAB has assisted residents of more than 1,600 buildings, creating cooperative homeownership opportunities for about 30,000 households—securing housing and building communities. UHAB’s activities include advocacy, tenant organizing, new co-op development and development consulting, sponsorship of new co-ops, classroom and on-site training, assistance tailored to specific buildings, and services to member cooperatives that include bookkeeping, insurance, seminars, and newsletters.

UHAB’s work is carried out at our offices in Lower Manhattan and Harlem by 40 dedicated professional staff members. The Assistant Director, based in the main office in Lower Manhattan, will report to UHAB’s Director of Member Services.

Member Services:  UHAB Member Services aims to help residents of affordable co-ops keep their operating costs low through economies of scale, and to provide the tools and support these co-ops need to remain or to become financially and physically healthy.  More than half of New York City’s 1,300 low-to-moderate-income co-ops have joined UHAB as members.  As a result, they have access to a variety of high-quality cost-saving services, from group fire and liability insurance and our fuel buying program to cooperative accounting options, including online bookkeeping (Connected Book$).  . 



UHAB’s Member Services Assistant Director has primary responsibility for the delivery of information and money-saving services to member buildings.  Spanish fluency is required. 

Areas of responsibility and collaboration include these:

  • Oversight and maintenance of one of the two Member Service program areas (Bulk Purchasing and Energy Programs or Co-op Accounting Programs) as well as shareholder outreach to increase awareness of the benefits of UHAB membership.
  • Enrolling buildings in UHAB’s Member Services programs, which provide discounted and low-cost services, such as group insurance, bulk fuel-purchasing, co-op accounting services, and an array of energy efficiency and sustainability programs.  
  • Organizing, coordinating, and outreach for trainings and seminars on a range of topics from governance to energy efficiency and sustainability practices to operations and maintenance.
  • Expanding cost-saving programs for cooperative buildings.


Other responsibilities include these:

  • Outreach to Co-op Boards of Directors, other shareholders, managers or management companies to deliver services and information to cooperatives.
  • Providing assistance to Co-op Boards and other shareholders to enroll buildings in programs, publicize new laws, rules, regulations, and services and opportunities for cooperative buildings that improve the performance of their buildings.
  • Organizing and providing updated information for departmental communications, including the website, newsletters, and other informational materials, both in print and online.
  • Coordinating marketing and publicity efforts as part of a larger organizational strategy to maintain and develop the website as well as UHAB’s social media profile.

Management duties of the Member Services Assistant Director will include these:

  • Assisting in managing the direction, focus, and supervision of a growing department
  • Assisting in developing and overseeing the departmental budget
  • Supervising other staff members
  • Working with vendors to ensure the service and quality of Member Service programs
  • Serving as a member of the management team and participating in discussions about the strategic direction of the organization
  • Reaching out to other local organizations for opportunities that would assist affordable co-op residents
  • Working with fund development to identify funding opportunities and reporting for existing grants
  • Fulfilling duties for the Project Director in her absence
  • Providing progress reports, and meeting regularly with staff to discuss progress and future work and to identify areas for improvement
  • Providing support to fellow staff members in growing programs and services for member buildings and our cooperative community



The successful candidate will be an entrepreneurial self-starter interested in providing services aimed at increasing the sustainability of affordable housing cooperatives while generating income to support UHAB’s work. 

UHAB is seeking an Assistant Director who can demonstrate that he or she

  • Is fluent in both English and Spanish, oral and written
  • Is able to work in a highly organized and efficient manner and produce a work product that is accurate and reliable
  • Would enjoy working directly with leaders and other residents of limited-equity housing cooperatives
  • Is an effective communicator who is interested in outreach and would be committed to the growth of Members Services
  • Is dedicated to finding innovative ways to create and preserve affordable housing cooperatives
  • Has excellent writing skills
  • Has excellent computer skills and database experience
  • Is comfortable tracking department finances and working with budget projections
  • Has the ability to work both as part of a team and as a leader, in an environment that values and requires openness, transparency, and information sharing
  • Is an excellent multi-tasker who can keep track of simultaneous projects and deadlines
  • Has a strong commitment to public service
  • Has an interest in nonprofit business ventures
  • Is persistent and optimistic in the face of obstacles
  • Is detail-oriented, consistent, and motivated
  • Could derive job satisfaction from serving and supporting residents through programmatic work and activities 
  • Has personal qualities of integrity and credibility
  • Would be dedicated to UHAB’s mission
  • Holds a Master’s degree or equivalent experience in affordable housing, community development, and/or cooperative housing
  • Has supervisory experience (desired but not required)



$47,000.00, with a generous benefits package including health care, dental care, a 403B, a flexible spending account, and accrued paid time off.


Start date

June 2017


How to apply

Email a cover letter and resume to Emily Ng, at, or

Member Services
120 Wall Street, 20th Floor                        
New York, NY 10005

Applications without cover letters will not be considered.


More Info or

UHAB is an equal opportunity employer.  Women and people of color are strongly encouraged to apply.