UHAB Privacy Policy
Effective Date: March 11, 2025
1. Introduction
Urban Homesteading Assistance Board (“UHAB,” “we,” “us,” or “our”) is committed to protecting your privacy. The personal data we collect about you depends on your relationship with us and the purposes for which we process that personal data. This Privacy Policy explains how we collect, disclose, and safeguard your information when you visit our website or engage with our services, including our text messaging communications. In utilizing our website and services, you consent to the following practices described in this Privacy Policy.
2. Information We Collect
We process certain personal data to best manage our relationship with you, as well as overseeing and maintaining your or your organization’s account with us. We may collect the following types of information:
- Personal Information: Name, phone number, email address, and any other information you provide voluntarily when signing up for UHAB services or communications. This information allows us to verify your identity for Know Your Customer or other identity verification purposes.
- Automated Data: IP addresses, browser type, device identifiers, and usage data is collected automatically through tracking technologies such as cookies, pixels, and similar technologies.
- SMS and Communication Data: UHAB utilizes messaging and SMS technology to communicate with both UHAB’s existing and prospective clients, as well as any individual or organization who has opted-in to receive such messages. Consumers can opt-in to receive text messages by completing online forms at https://www.uhab.org/get-involved/signup/. You may also opt-in to receive these messages by providing a verbal agreement over the phone or by paper form. When you register to receive such messages for the first time, you will be asked to provide your phone number, and will be informed that “Message and data rates may apply,” “Message frequency may vary,” and that you can “text HELP for support or more information and STOP to unsubscribe at any time.” Our staff is additionally trained to ask if you as the customer would like to opt-in to SMS-based notifications, and when applicable, will verbally inform you of the above, as well as that your phone number will not be shared with third parties for marketing or promotional purposes. If you or your organization opts-in to receive such messages from us, we reserve the right to collect and store your phone number and communication preferences about how you would like to be contacted and choices you have made to send you communications.
3. How We Use Your Information:
UHAB and its service providers use your collected information to provide updates, send alerts and promotional messages via SMS (only after you have consented to receiving such communications), and oversee the management and maintenance of your or your organization’s account. Additionally, as necessary, your information may be disclosed to comply with applicable laws or regulations, to enforce our agreements and policies, and to improve our website and services.
4. How We Share Your Information:
We do not sell or rent your personal information or data. However, we may share your information with third party vendors and service providers, such as Twilio and Go2 to best facilitate our communications, government authorities or legal entities if we reasonably believe or know that such disclosure is compelled by applicable law or legal processes, and trusted affiliate organizations and partners of ours that work to support UHAB’s mission, with your consent. UHAB additionally implements security measures to protect user data from unauthorized access and sharing.
5. Text Messaging & Opt-Out Policy
By providing your name, phone number, and by marking the selectable checkbox to indicate that you have agreed to opt-in to receive communications and updates from us, you consent to receive SMS messages from UHAB. Message frequency may vary. Standard message and data rates may apply. For assistance, text “HELP” or “INFO.” You can opt-out at any time by replying “STOP” or “UNSUBSCRIBE” to any message. We do not share your mobile information with third parties for marketing purposes without your explicit consent.
6. Your Rights & Choices
You may request to access, update, or delete your personal information at any time by contacting us at info@uhab.org or (212) 479-3300.
7. Changes to this Privacy Policy
We may update this Privacy Policy periodically as is necessary to address legal, technical, or business development requirements or make clarifications. Changes will be posted on our website with the updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at Urban Homesteading Assistance Board, 120 Wall Street, 20th Floor, New York, NY 10005. For all email inquiries, please contact info@uhab.org. To reach us by phone, please contact (212) 479-3300.
